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FAQ's
What is V-Surging Technology?
V-Surging Technology allows VTOMAN power stations to maintain a steady output even if connected devices momentarily exceed the unit's rated wattage. This ensures continuous power supply without interruptions.
What devices can VTOMAN power stations support?
VTOMAN power stations can power a wide range of devices, including smartphones, cameras, refrigerators, blenders, and high-power tools like drills and hammers. Ensure the total wattage of connected devices does not exceed the power station's capacity.
Can I charge devices while the power station itself is charging?
Yes, VTOMAN power stations support pass-through charging, allowing you to power other devices while the unit is recharging. However, to extend battery life, it's recommended to use AC outputs after the power station is fully charged or use DC outputs during charging.
How do I add an extra battery to my VTOMAN power station?
To expand capacity, first disconnect any devices from the power station. Then, connect the compatible extra battery to the unit. Once connected, the system will recognize the additional capacity automatically.
How safe are the LiFePO4 batteries used in VTOMAN power stations?
LiFePO4 (Lithium Iron Phosphate) batteries are known for their enhanced safety and stability compared to other lithium-ion batteries. They offer over 3,000 cycles to 80% capacity, ensuring longevity and reducing risks associated with overcharging or overheating.
Are VTOMAN power stations water-resistant?
No, VTOMAN power stations are not waterproof. It's essential to keep them dry and avoid exposure to moisture. However, VTOMAN solar panels have an IP65 water-resistant rating but should not be exposed to rain to prevent damage to connection ports.
How long can a VTOMAN power station run my devices?
The runtime depends on the device's power consumption and the power station's capacity. For example, a 1548Wh power station can theoretically run a 60W mini-fridge for approximately 24 hours. Actual runtimes may vary based on usage and environmental factors.
Do VTOMAN power stations shut off automatically?
Yes, VTOMAN power stations feature a low-current protection mechanism. If the connected device's current is less than 0.15A and lasts more than 8 hours, the power station will automatically shut off to conserve energy.
How often should I recharge my VTOMAN power station if not in regular use?
For optimal battery health, it's recommended to recharge the power station every 3 months, ensuring the battery power remains above 50% during storage.
Can VTOMAN power stations jump-start vehicles?
Certain VTOMAN models, like the Jump 1500X, have a jump-start function capable of starting vehicles with up to 9L gas or 7L diesel engines. Ensure the power station has at least a 10% charge before attempting to jump-start a vehicle.
Warranty Details:
Standard Warranty: 12 months from the date of purchase.
- Extended Warranty: An additional 12 months upon successful registration as a VTOMAN member.
How to Register:
- Visit the VTOMAN official website.
- Create a VTOMAN membership account.
- Activate your account to receive the extended warranty.
Benefits of Membership:
- Earn VTOMAN Points with your purchase and redeem exclusive rewards.
- Extend the warranty period by 6 months.
For more information, please refer to VTOMAN's official warranty extension page.
Please note that the warranty terms are subject to change. For the most current information, refer to the official VTOMAN website.
Shipping Information
Free Shipping on all orders, shipped from Canada.
- Delivery Time: Typically arrives in 3-7 business days.
- Tracking Available: You'll receive a tracking number once your order is shipped.
Enjoy fast and reliable shipping right to your doorstep!
Need Assistance or Have Questions?
We're here to help! Whether you need more information about our products, have a warranty inquiry, or simply want to reach out, our team is ready to assist. Contact us today, and we'll get back to you as soon as possible- admin@stagtrail.com.