At StagTrail, we are committed to processing and delivering your orders quickly and efficiently. Our goal is to provide you with an excellent shopping experience, from the moment you place your order to the delivery of your products.
Order Processing and Shipping Times
- Once your order is placed, your payment will be pre-authorized, and you will receive an email confirmation.
- Orders are generally processed and shipped within 2-5 business days.
- Standard delivery times typically range from 15-20 business days, depending on your location.
- Once your item has shipped, you will receive a tracking number to monitor the delivery status.
- If you have not received a tracking number within 7 business days, please contact us at admin@stagtrail.com for assistance.
Shipping Costs:
- We offer free shipping on selected items within Canada (excluding remote areas).
- Shipping fees for other products are calculated at checkout based on weight and destination.
Note: At this time, we do not offer shipping to locations outside Canada or to U.S. territories.
Shipping Delays
- In the event of a shipping delay, we will promptly notify you with a revised delivery timeline.
- If you do not receive an update within the expected timeframe, please reach out to us at admin@stagtrail.com for clarification.
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If your order is delayed beyond the expected delivery window, please contact us to discuss available options.
Lost or Damaged Shipments
- If your order is lost or damaged during transit, please inform us within 7 days of receiving the delivery.
- We will work closely with the carrier to resolve the issue and ensure that you receive a replacement or refund, as necessary.
For any questions or assistance, feel free to contact us. We’re committed to ensuring your shopping experience with StagTrail is exceptional.
Contact StagTrail
- Phone Number: +1(431)489-8786
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Business Address: 114 Taunus Drive, Winnipeg, Manitoba, Canada R2G3Y1 (For official correspondence only, not a retail location)
- Email: admin@stagtrail.com
- Business Hours: Mon - Fri, 9 AM - 5 PM CST