At StagTrail, we take every precaution to ensure your order arrives in perfect condition. However, damages may still occur during transit. To ensure a smooth resolution, please follow these steps upon delivery:
Upon Delivery:
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Inspect the package for any visible damage before accepting it.
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Note any damages on the Bill of Lading (BOL) before signing. Failure to document damages may result in the shipping carrier rejecting your claim.
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Take clear photographs of the damaged packaging and product to support your claim.
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Contact our customer service team within 24 hours of delivery, providing:
- A detailed description of the damage
- Photos of the damaged product and packaging
- A copy of the signed BOL with damage noted
Contact Information:
- Phone: +1(431)489-8786
- Email: admin@stagtrail.com
We are committed to resolving any issues as quickly as possible. Failure to report damages within 24 hours may limit our ability to assist with a claim.
Our shipping policy may be updated periodically, so please review it regularly for any changes. If you have any questions or need assistance, feel free to contact us—we’re here to help.